Cloud Student Homes

Is there a cooling off period with respect to the cancellation?
1. If you choose to cancel your booking with the property team, you have 7 calendar days after signing your AST to do so if booking prior to 1st August (whe...
Fri, 24 May, 2024 at 6:36 PM
Is there No Visa No Pay policy with respect to cancellation?
If your Visa has been refused then you will need to contact your accommodation team within 5 days of the refusal with the evidence of the refusal in order f...
Fri, 24 May, 2024 at 6:41 PM
Is there No Place No Pay policy with respect to cancellation?
This is applicable to undergraduate first-year students only. If you are a prospective first-year undergraduate student, and your offer of a place at your ...
Fri, 24 May, 2024 at 6:42 PM
Is a replacement for the tenancy required with respect to cancellation? Or what if I want to end my tenancy contract before it ceases?
Ans: If the tenancy agreement has not expired yet, the student has to abide by it and find a replacement if he/she plans to move-out during the tenancy.
Fri, 24 May, 2024 at 6:43 PM
What if the student defers his studies? Would the management help with respect to cancellation?
Ans: If the student wants to defer his studies, the management will allow the student to defer the accommodation as well, depending on the period of deferme...
Fri, 24 May, 2024 at 6:47 PM
What are the other cancellation policies?
Ans: The cancellation policy for all the properties at Cloud Homes is exactly the same 1. The Property team's terms and conditions require you to sign...
Fri, 24 May, 2024 at 7:01 PM
Can LJMU students book a room at Cloud properties?
 Yes, any full-time student in the UK can stay in any of the Cloud properties.
Tue, 4 Jun, 2024 at 11:18 PM
Do I need to buy contents insurance for my room?
The student can do if they wish, that’s entirely up to the student - https://cloudstudenthomes.co.uk/endsleigh-insurance/
Tue, 4 Jun, 2024 at 11:19 PM
Is there on-site security available?
No, the staff is present are onsite during normal working hours Mon-Fri 9am to 5.30pm and the properties have student ambassadors for out of hours emergenci...
Tue, 4 Jun, 2024 at 11:20 PM
Is there a TV license required? If yes, what are the charges?
If students want a TV in their room, they have to sort their own TV license which comes with an extra charge. Please check the same on https://www.tvlicensi...
Tue, 4 Jun, 2024 at 11:22 PM