Cloud Student Homes

What is the turnaround time for a booking/viewing request?
Ans: The turnaround time for booking/viewing request is 48-72 hours, it might vary on weekends and public holidays.
Fri, 24 May, 2024 at 5:54 PM
Do you do flexible tenancies/semester lets?
Ans: Many of the Cloud Students properties offer flexible tenancies. The student needs to visit the relevant property page on the website or get in touch wi...
Fri, 24 May, 2024 at 5:59 PM
Is rebooking commissionable?
Ans: Rebooking is not commissionable with Cloud Homes
Fri, 24 May, 2024 at 6:07 PM
Is a booking deposit required? If yes, how much?
Yes, booking deposit is required for all Cloud properties. Booking deposit amount for a particular property is updated on the Amber property website.
Fri, 24 May, 2024 at 6:25 PM
When does the student have to pay the deposit?
Ans: When the student accepts their booking, the property team will get in touch with the student and they’ll need to pay their deposit post that.
Fri, 24 May, 2024 at 6:27 PM
When will the student get his/her deposit back?
Ans: The deposit payment is uploaded into a deposit protection scheme until the student checks out. This will be returned to the student after the tenancy e...
Fri, 24 May, 2024 at 6:29 PM
Is there a booking fee required?
Ans: Only the deposit amount needs to be paid before booking. There is no booking fee required.
Fri, 24 May, 2024 at 6:30 PM
What is the payment installment plan followed for Long Term tenancies?
Ans: Kindly refer to the specific property page on the Amber dashboard for the same.
Fri, 24 May, 2024 at 6:31 PM
What is the Mode of payment accepted?
Ans: Debit Card, Credit Card, and Bank Transfers
Fri, 24 May, 2024 at 6:32 PM
What is the turnaround time for a refund request? Or if I apply for a refund, how long will it take for me to get my money back?
Ans: The turnaround time for refund requests is 7 days to 4 weeks, it might vary on weekends and public holidays.
Fri, 24 May, 2024 at 6:33 PM