Amber Student

Ans: The turnaround time for booking/viewing request is 48-72 hours, it might vary on weekends and public holidays.

Ans: Many of the Cloud Students properties offer flexible tenancies. The student needs to visit the relevant property page on the website or get in touch wi...

Ans: Rebooking is not commissionable with Cloud Homes

Yes, booking deposit is required for all Cloud properties. Booking deposit amount for a particular property is updated on the Amber property website.

Ans: When the student accepts their booking, the property team will get in touch with the student and they’ll need to pay their deposit post that.

Ans: The deposit payment is uploaded into a deposit protection scheme until the student checks out. This will be returned to the student after the tenancy e...

Ans: Only the deposit amount needs to be paid before booking. There is no booking fee required.

Ans: Kindly refer to the specific property page on the Amber dashboard for the same.

Ans: Debit Card, Credit Card, and Bank Transfers

Ans: The turnaround time for refund requests is 7 days to 4 weeks, it might vary on weekends and public holidays.