Cloud Student Homes
Ans: The turnaround time for booking/viewing request is 48-72 hours, it might vary on weekends and public holidays.
Fri, 24 May, 2024 at 5:54 PM
Ans: Many of the Cloud Students properties offer flexible tenancies. The student needs to visit the relevant property page on the website or get in touch wi...
Fri, 24 May, 2024 at 5:59 PM
Ans: Rebooking is not commissionable with Cloud Homes
Fri, 24 May, 2024 at 6:07 PM
Yes, booking deposit is required for all Cloud properties. Booking deposit amount for a particular property is updated on the Amber property website.
Fri, 24 May, 2024 at 6:25 PM
Ans: When the student accepts their booking, the property team will get in touch with the student and they’ll need to pay their deposit post that.
Fri, 24 May, 2024 at 6:27 PM
Ans: The deposit payment is uploaded into a deposit protection scheme until the student checks out. This will be returned to the student after the tenancy e...
Fri, 24 May, 2024 at 6:29 PM
Ans: Only the deposit amount needs to be paid before booking. There is no booking fee required.
Fri, 24 May, 2024 at 6:30 PM
Ans: Kindly refer to the specific property page on the Amber dashboard for the same.
Fri, 24 May, 2024 at 6:31 PM
Ans: Debit Card, Credit Card, and Bank Transfers
Fri, 24 May, 2024 at 6:32 PM
Ans: The turnaround time for refund requests is 7 days to 4 weeks, it might vary on weekends and public holidays.
Fri, 24 May, 2024 at 6:33 PM