Ans: The cancellation policy for all the properties at Cloud Homes is exactly the same
1. The Property team's terms and conditions require you to sign your AST within the period specified on your electronic AST. If you and your Guarantor (if applicable) fail to sign your AST within this timescale, your AST will be automatically cancelled.
2. If for any reason Property is not able to offer you accommodation once your AST is fully signed, they will contact you as soon as possible detailing the reasons why, or offering an alternative solution. If they cannot offer an alternative, or the alternative is not suitable, they will refund all monies paid to the Property.
3. If the student plans to cancel post the cooling off period, the deposit will be confiscated
4. If the student plans to cancel after signing the tenancy agreement, he/she will have to find a replacement tenant or will be liable for the rent payment.