Ans: If the SPOC is not answering any query even after expiration of the TAT (72 hours), kindly, raise a ticket for the same on Supply Halp Triage for the respective KAM, and the issue will be resolved.
Ques 3. Where to escalate the issue if the SPOC is unresponsive? Print
Created by: Shagunpreet Makkar
Modified on: Tue, 23 May, 2023 at 3:38 PM
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