Ans:
For all student roost properties, if the payment that needs to be refunded, was made to the property within 6 months of the refund request, the student or agent can directly email the property with the student’s details and the refund will be initiated to the same bank account that the payment was made from.
If the payment was made over 6 months, the student or agent needs to fill in the refund form,
https://docs.google.com/document/d/1E2DjR6i6HIi4_QCT028h2yQwfv9e3zmf/edit with all the specific details and the email to the property. This process shall only be followed if the payment was made over 6 months. If the student wants the payment in another bank account, he/she can add it in there.
Any refund request for the payment which was earlier made by Amber to Student Roost will still be credited into the student’s bank account. Amber can then contact the student and ask for the return.
Any payment arrangements made between amber and a student are not the responsibility of Student Roost and they will have no liability for any payment arrangements made between us and the student.
For any further queries related to refunds please visit, file:///C:/Users/Amber/Downloads/Agent%20comms%20on%20Refund%20Process%20for%20all%20Residents%2023_01_2023%20(4).pdf