Ans: If the SPOC is not answering any query even after expiration of the TAT (72 hours), kindly, raise a ticket for the same on Supply-ops-internal for the respective KAM, and the issue will be resolved.
Where to escalate the issue if the SPOC is unresponsive? Print
Created by: Shagunpreet Makkar
Modified on: Sat, 25 May, 2024 at 12:22 PM
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