They offer postal service during office hours within their properties. They always communicate the postal process to the students when they move in, however they will always make every effort to ensure that the student gets their mail safely. They always ask for students to inform the staff if they are expecting a recorded or special delivery for the site team to ensure that someone is available for the delivery. They also always ask for the student to bring some ID for when they come to collect the parcel. They recognise that the students can’t always come down by themselves; they are flexible with friends picking up parcels however the student needs to contact the accommodation team to let them know in advance.
They cannot be liable for any direct, indirect or consequential loss arising from accepting mail on students behalf. Although they will make every effort to ensure the students get their mail safely, they will not be responsible if recipients fail to collect their deliveries, packages are stolen or damaged due to circumstances beyond the control of the accommodation team. They also are not responsible for packages that arrive outside office opening hours or when the accommodation team is out of the office. If the students don't collect their mail within 4 weeks it will be returned to the sender.